EDUCATION
Boston University | Bachelor of Science, 2014 - Major in Journalism
General Assembly | User Experience Design, October 2015 - April 2016
Bentley University | UX Bootcamp, March 2017
EXPERIENCE
Cedar | Senior Product Designer, October 2021 – Present
Worked on strategy, research, and design for new product initiatives aimed at improving communication between health providers, insurance providers, and patients
Researched and designed point-of-service solutions to improve front desk efficiency
Design pitch materials and demos to aid commercial conversations with clients.
Attentive Mobile | Product Designer, April 2021 - July 2021
Researched and designed tools for marketers to grow email and SMS subscribers.
HubSpot | Senior Product Designer, August 2017 – April 2021
Worked cross-functionally w/ UX, product, and engineering to tackle business and customer problems on five different product teams.
Collaborated with customer support to create a roadmap of usability improvements based on customer support tickets and bug reports.
Created a design system that established consistent content editing experiences across 20 HubSpot apps used by marketers, salespeople, and service professionals.
Worked on product experiments and onboarding for Google Chrome and Microsoft Outlook extensions.
Led the research and design of admin experiences in the HubSpot CRM.
HubSpot | Sales Engineer, July 2016 – August 2017
Supported 30+ salespeople on HubSpot’s North America Small Business team.
Consulted prospect clients on technical solutions and integrations with HubSpot’s platform.
Helped create an internal knowledgebase for HubSpot’s sales engineering team of 20.
HubSpot | Support Engineer, August 2014 – July 2016
Drove customer success by training users on HubSpot’s products and troubleshooting technical obstacles.
Coached five support engineers through onboarding, conducting performance reviews, and setting growth goals.
Served as liaison between product and customer support on HubSpot’s social media tools.
VOLUNTEER
Taught English abroad in Vietnam | Mentored at Enroot | Mentored at BUILD Boston
LANGUAGES
English, Vietnamese